Frequently Asked Questions
Got a question you’d like us to answer? Find a selection of our frequently asked questions below.
How do you deliver? What is your return policy?
Click here to see the delivery information for each of our vendors.
For producy returns, you will need to talk to the vendor you have chosen to purchase from (Heatershop, YESSS Electrical or KEW Electrical). BuyRointe only act as the listing website for Rointe UK products. The vendors listed above will facilitate the processing and delivery of your order.
Can I change my delivery address after I have placed an order?
Which payment methods do you accept?
We accept the following payment methods:
• Credit/debit card (via PayPal)
Click here for more information.
I’m not sure what size product I need to buy.
Choosing a heating product or system can be daunting, but don’t worry, with our exclusive online calculator you can determine the correct size and number of products for the room. Simply click here to go to our calculator and enter your details.
Where can I find my nearest installer?
Click here to find your nearest official Rointe installer.
What are your contact details?
Click here to find our contact details.
I’ve forgotten or wish to change my password.
If you wish to change your password you can do this online by signing into ‘My Account’ with your current password.
Once you have logged in please click on ‘ACCOUNT DETAILS’ tab on the right hand side of the screen. From here you will first be asked to enter your current password and then you can enter and confirm your new password.
Please note that you will need to know your existing password before you can amend these details.
If you do not know your current password you will need to reset it from the ‘My Account’ screen. Please click on ‘Lost your password?’. From here you can reset your password.
You will need to log out to access the lost password section.
You will then receive an e-mail containing a temporary password. You can then click the link to reset your password.
How do I navigate your website?
It’s easy to find what you’re looking for on BuyRointe. You can browse through any of our products by using the main menu at the top of the page.
Simply roll your mouse over a product type and click the one you want to view. A list of available products will then appear and you can browse through or filter to find something specific.
You can also search for a product by typing into the search bar at the top right of the page.
Alternatively, go to www.buyrointe.co.uk/shop to see a list of product categories (for example, radiators), click the one you want and all products in that category will appear.
I’d like to leave a product review. How do I do this?
If you’d like to leave a review on a product simply:
1. Find the products you’d like to review.
2. Scroll down until you can see the “Reviews” tab (normally underneath the “ADD TO BASKET” button).
3. Add a rating (1 to 5), write your review and submit. Your review is now live!
Alternatively, you can leave a review on our Feefo page. It’s a trusted external review site with real reviews from real people.
I'd like to connect with you on social media. Which platforms do you use?
You can connect with us on our social platforms by scrolling to the bottom of any page on BuyRointe and click on the social icons in the footer. Feel free to like, share, retweet, watch or comment. We’re always happy to hear from our customers!
I'd like to know more about Rointe UK.
You've mentioned Lot20 and the ECODESIGN Directive. What is it?
Lot20 of the ECODESIGN directive concerns local space heaters (like ours), including those with solid fuel. It states that from 1st January 2018, all local space heaters that consume energy (electricity, gas or liquid) with a nominal heat output equal to or greater than 250W, must comply with a minimum energy efficiency standard.
All our products are manufactured in compliance with Lot20. Want to know more? Visit our dedicated website: www.ecodesignheating.com. If you have a specific question on Lot20, click here.
Do you have a blog where I can read your latest articles and news?
Yes we do! Click here to visit our blog and read our latest news, articles, tips and advice.