Privacy Policy

Updated May 2018.

INDUSTRIAS ROYAL TERMIC, S.L. (registered in Spain No. 1/2001/8.863) trading as Rointe UK (registered in England No. FC028985) and owner of, is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018 for users of the website:

The person (s) in charge of the treatment of personal data (i.e. the Data Controller) is:

INDUSTRIAS ROYAL TERMIC, S.L. with registered office at: Polg. Vicente Antolinos, Calle E Parcela 43 C.P. 30140 Santomera (Murcia)

INDUSTRIAS ROYAL TERMIC, S.L. will be known as “we”, “our” or “us” throughout the remainder of this policy.
The website,, will be known as “site” throughout the remainder of this policy.
The user will be known as “you” or “your” throughout the remainder of this policy.

Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely. We have published this update to our Privacy Policy to help you understand:

  • How and why we collect information from you
  • Who we share your information with, why and on what basis.
  • What your rights are.


After reading this Privacy Policy, you (the user) may decide, freely and voluntarily, if you wish to provide us with any data requested.

We reserve the right to modify this Privacy Policy in order to adapt it to new legislation, jurisprudential criteria, practices of the sector, or interests of the entity. Any modifications will be announced with due advance. By using our website, you agree to be bound by this Privacy Policy.

If you have any questions regarding this Privacy Policy only, please contact us:

  • By letter – Polg. Vicente Antolinos, Calle E Parcela 43 C.P. 30140 Santomera (Murcia)
  • By telephone – 02033215928
  • By email –


If you have questions regarding your order, please contact the vendor directly that you purchased with (Heatershop, YESSS Electrical or KEW Electrical).

INDUSTRIAS ROYAL TERMIC, S.L., is entitled to the processing of personal data, based on the consent granted by you for one or more specific purposes, as set forth in Article 6.1. a) of the General Regulation of Protection of personal data.

The information we gather on our site falls into three categories:

  • Personal information you supply when you place an order, register as a user, register your product, complete a survey, contact us using one of our forms, make an enquiry, or provide your email address/subscribe to our newsletter.
  • Tracking information collected as you navigate through our site.
  • Cookies.


Personally identifiable information:
To use certain features on our site or to place an order, we ask you to become a registered user or provide your personal details so we can contact you or supply our goods and services. We may also ask you for personal information when you complete a survey, subscribe to our newsletter or make an enquiry/contact us using one of our forms.

When you do this, we collect personally identifiable information about you such as (but not limited to):

  • Name
  • Postal address including postcode
  • Email address
  • Telephone number
  • Username
  • Password
  • Payment details


We use this information to fulfil your order, provide goods and/or services, register your product, contact you or to help improve our site.


Website tracking information:
When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site.

None of this information identifies you personally; we simply collect it for analytical activity regarding our site to help us improve in the future.


Our site uses cookies to distinguish you from other users. This helps us to provide a more personal experience when you browse and navigate through our site. Cookies are small data files, which may be placed on your browser or hard drive of your computer. They gather information about your use of our site and track activity. They help us to improve your experience and our site and some are essential for our site to operate. We use two types of cookies on our websites.

  • Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our websites remember what you chose on the previous page, avoiding the need to re-enter information.
  • Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the ‘Remember my ID’ box, a persistent cookie will be used so that the site remembers your choice the next time you use it. Persistent cookies help us identify you as a unique visitor but don’t contain information that could be used to identify you to another person.


Cookies will not harm your computer or device and we do not store personally identifiable information in cookies we create, but we do use encrypted information from them to improve your experience of our site. If you prefer to restrict or block cookies from our site, you can use your browser to do this. Check the Help or Settings of your browser to learn how to change cookies. Please note, that if you do this some features of our site may not work correctly or be available to you.

When you are using this site, you may notice that there is content from other websites, such as Google maps or YouTube videos. We may also provide you with the opportunity to share information with others using social networks such as Facebook. We add this content from time to time to give a better user experience. As a result, you may be sent cookies from these other websites. We do not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.

As well as the cookies we use on our websites, we use cookies and similar technologies in some emails. These help us to understand whether you’ve opened an email and how you’ve interacted with it. If you have enabled images, cookies may be set on your computer or device. Cookies will also be set if you click on any link within the email.

To see our full Cookie Policy, please click here.

If you wish to learn more about cookies, visit

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so:

What we use your personal information forLegal BasisExplanation of Legal Basis
Set up your account.Legitimate interestProcess efficiency in dealing with such activity.
Process your orders.ContractN/A
Notify you of your order status.ContractN/A
Live chatLegitimate interestProcess efficiency in dealing with such activity, handling our customer contact efficiently and effectively.
Registering your product.ContractIn order to validate your guarantee and process efficiency in dealing with such activity.
Manage your account/contact you regarding a query you have submitted/provide customer services to you.Legal obligation/ Legitimate interest (depending on nature of services)Keeping our records up to date, handling our customer contact efficiently and effectively, working out which of our products and services may interest you and telling you about them.
Undertake website personalisation and administration.Legitimate interestsDeveloping products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites. Defining types of customers for new products or services.
Marketing communications to inform you of special offers, promotions, new lines and Sales. Provide you with online advertising.Legitimate interestsDeveloping products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.
Notifying you about enhancements to our services, such as changes to the website and new services that may be of interest to you.Legitimate interestsDeveloping products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.
Contact you to undertake customer satisfaction surveys, invite you to provide product reviews or for market research.Legitimate interestsDeveloping products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.
Maintaining network and data securityLegitimate interestsTo maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your information.
Logistics planning, demand forecasting, management information and researchLegitimate interestsWe use information about shopping habits, products bought and volumes, to help us to respond to demand, ensure the right products get to the right areas and to help us plan our ranges.

We work with a number of trusted suppliers, installers, vendors, wholesalers, agencies and partners in order to provide you with the quality goods and services you expect from us. These include (but are not limited to):

  1. Supplier/vendors
  2. IT companies
  3. Marketing companies and agencies
  4. Members of staff
  5. Affiliated entities
  6. Regulatory/legal bodies
  7. Payment processing services

Personal data will not be transferred or communicated to third parties, except in the cases necessary for the development, control and compliance of the purpose/s expressed, in the cases provided for by law.

All partners are subject to thorough security checks, and will only hold the minimum amount of personal information needed in order to fulfil the orders you place or provide a service on our behalf.

We will not sell or distribute your personal data to other organisations without your approval.

The personal data provided will be kept for the corresponding period to comply with the legal obligations, or its deletion is requested by the interested party and the latter is entitled to do so.

We may monitor and record communications with you (such as telephone communications, emails and live chat) for the purpose of, for example, quality assurance, training, fraud prevention and compliance. We also have CCTV cameras installed in our premises for the purpose of crime prevention and for health and safety reasons.

Our site may contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our site, we encourage you to read the privacy notice/policy of every website you visit.

We will adopt in our information system, the technical and organisational measures legally required, in order to guarantee the security and confidentiality of the stored data. Thus avoiding its alteration, loss, treatment or unauthorised access; taking into account the state of the art, the costs of application, and the nature, scope, context and purposes of the treatment, as well as risks of probability and variable severity associated with each of the treatments.

Where we have given you, or you have chosen, a password that allows you access to certain parts of our site, you are responsible for keeping this password secure. Please do not share your password with anyone.

Your personal data is protected by legal rights, which include:

  • Right of access –to request access to your personal information and information about how we process it.
  • Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed.
  • Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased.
  • Right to restriction of processing – to restrict processing of your personal information.
  • Right to data portability – to electronically move, copy or transfer your personal information in a standard form.
  • Right to object – to object to processing of your personal information.
  • Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling.

If you wish to exercise any of your rights above or require more information, please contact

We may request specific information from you to help us confirm your identity and your right to access (for example your passport), and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data –

In order that the data in our files, computer and/or on paper are accurate, please keep us informed of the personal data we hold about you and let us know of any changes. We also invite you to update or amend your personal data if you feel this is inaccurate.

We’d like to keep in touch with you so we can share promotions, new products, special offers and improvements to our website and company. When you set up your account, we will ask if you want to receive this type of information.

Please be assured that will not share your information with Third Parties for marketing purposes.

If you decide you do not want to receive this information either, do not tick the opt-in box at the point of registering, click the unsubscribe button on all our emails sent or contact us at

You may continue to receive such material for a short period whilst your request is dealt with.